Politique de remboursement

Welcome to Couple Hoodies. Our goal is to ensure your complete satisfaction with every purchase. Should you encounter any issues with your order, our dedicated customer service team is here to assist. Please contact us at support@couplehoodies.com.

1. Policy for Defective or Damaged Products:

1.1 Timeframe for Reporting Issues: Please report any problems within 30 days from the delivery date to be eligible for a replacement or refund. We are unable to process requests after this 30-day period.

1.2 Eligibility for Returns or Refunds: Our products are custom-made for you. Returns and full refunds are available in the following situations:

• The product significantly differs from its description or the preview shown.
• The product is damaged due to our manufacturing process or during shipping.
• You received an incorrect product.

Note: A variation of up to 20% between product images and the actual product may occur due to lighting or monitor display differences.

For cases not specified above, a partial refund, excluding shipping costs, may be considered.

1.3 Process for Filing a Claim: To initiate a claim, please email the following details to us:

• Your order number.
• Photos or videos showing the defect.
• For printing errors, include detailed photographs of the error.
• For sizing issues, include photos with a measuring tape or ruler for scale.
• If items are missing, provide images of the received item with the detailed shipping label.
• For a malfunctioning item, a clear video demonstrating the issue is required.

Our support team will review your claim. Eligible cases will result in a replacement at no extra cost or, if a replacement isn't feasible, a full refund, including shipping costs.

1.4 Exceptions to Policy: Refunds or replacements will not be issued for customer errors, including:

• Incorrect size, design, color selection, etc.
• Incorrect address leading to lost orders.
• Change of mind.
• Damage caused by the customer.
• Failure to review the design or provide personalization details.

Please review your order carefully before checkout. Refusing delivery or unauthorized returns do not guarantee a refund.

2. Handling Lost or Missing Orders:

If you have not received your order within 30 days, please notify us via email. We will investigate and, if the loss is due to our error, offer a replacement or full refund. We are not responsible for non-delivery due to incorrect addresses or if the package is refused or forwarded by the recipient.

3. Process for Replacements and Refunds:

Due to the personalized nature of our products, we do not accept returns. For non-returnable items, you may choose to donate, keep, or dispose of them as you see fit. Replacement orders will follow standard order processing times.

For approved refunds, we will initiate the refund process promptly. Please allow 5-10 days for the refund to be reflected in your account, depending on your bank's processing time.

Agreement to Policy: By placing an order with Couple Hoodies, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

Thank you for choosing Couple Hoodies. We appreciate your business and are here to ensure a positive shopping experience.

For further assistance, you can contact us below:

📌 1942 Broadway St. STE 314C, Boulder, CO 80302 United States

📌 61 Bridge Street, Kington HR5 3DJ, United Kingdom

📞 TEXT: +1 (938) 253-2262

📧 E-MAIL: support@couplehoodies.com